on-demand webinar

Boost your problem-solving process strategies

Estimated Watching Time: 52 minutes


A quality engineer is analyzing a quality issue to discover its root cause.

No matter how robust your planning phase and how hard you try to evaluate all possible failures, problems, and defects will occur. When an unexpected issue arises and can impact product quality, how do you approach this situation? The key to preventing a jump in manufacturing costs is to find a solution and put measures in place to avoid repeating the problem.

Reacting fast is important, but only if you deeply analyze root causes and implement measures to correct them. Then you can solve the problem and avoid reoccurrence while improving the quality of the product itself.

Consumers are requesting more innovation, faster delivery, and cheaper products while demanding higher quality and safety assurance. Adopting a closed-loop quality management solution helps design, manufacturing, and quality teams to immediately react to an adverse event by sharing the same information for continuous quality improvement through faster complaint management.

Problem-solving following a systematic approach

The problem-solving process for the resolution of a quality issue, nonconformance, or customer complaint follows a systematic approach that can be shaped to cover 8D (eight discipline) principles or CAPA(Corrective Actions and Preventive Actions). It is important to systematically investigate, analyze and resolve quality issues, streamline the definition of measures to prevent recurrences, and report the results in a clear and intuitive manner.

Quality teams need to react immediately to discover root causes and implement corrective and preventive actions to solve the problem and avoid a reoccurrence. Design, manufacturing, and quality teams can share the same views about the needed information to continuously improve product and process quality.

Managing defects centrally

Watch this webinar and discover how your design, manufacturing, and quality management teams can share the same views of the information they need to continuously improve quality.

We will explore:

  • Steps to support your ability to review investigations using consistent processes
  • How to integrate quality issues, problem-solving, and change process flow
  • Why common change management enables manufacturers to realize the greatest benefit from the continuous improvement process

Register now for the webinar.

Meet the speakers

Siemens Digital Industries Software

Katrin Leyh

Solution Domain Quality Manager

Katrin has earned a Master of Science degree in mechanical engineering. After her study, Katrin began her professional career in 1991 with IBS in Germany. With the implementation of production, quality and traceability management solutions IBS was a brand leader in the German-speaking market for over 30 years. Katrin worked in various roles including sales, customer relations and product management. Following the full integration of IBS into Siemens in 2016, Katrin has been responsible for global business development for the Siemens sales and services organization in quality management software. Today, Katrin is the Solution Domain Manager for Digital Manufacturing Quality at Siemens Digital Industries Software.

Siemens Digital Industries Software

Valentina Lupo

Industry Manager – Discrete Manufacturing

Valentina is an industry manager for Siemens Digital Industries Software, with a focus on quality. She started her journey with Siemens three years ago in the business enablement team of manufacturing operations management. Before joining Siemens, she held different positions in quality management and R&D, both in Italy and Poland. She also covered project management positions, as a “Certified Project Management Associate – IPMA Level D®️”.

She holds a Master’s degree in mechanical engineering from the Polytechnic of Bari.

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