From Service Chaos to Aftermarket gold
Siemens PLM and Salesforce CRM service growth strategies
Is your aftermarket strategy ready for tomorrow's opportunities?
Aftermarket services represent a significant growth opportunity, especially in times when manufacturers are running machines beyond the end of their expected lifecycle. Discover how you can diversify revenue streams and futureproof your machine building or equipment manufacturing business with streamlined service capabilities.
When you bring your PLM and CRM solutions together and close the gap between engineering and customer-facing teams, you make it easier to deliver great service, sell smarter and grow faster.
Register for this webinar now to see how it's done.
In this webinar, you will learn:
- How to build a customer-centric service model that drives loyalty.
- New strategies to monetize your service operations.
- Ways to accelerate sales cycles with streamlined quoting.
This webinar is ideal for service operations leaders, aftermarket business managers, sales directors, customer experience leaders and product support executives.
Save your spot today, and find out how you can turn service chaos into aftermarket gold.
Meet the speakers
Torsten Beste
Global Vice President of Service and Asset Lifecycle Management
Torsten Beste's career spans 25 years. He currenly serves as the global Vice President of Service & Asset Lifecycle Management at Siemens Digital Industries Software, where he directs the global strategy, partnerships, and alignment of business activities.
He has been instrumental in bringing innovative PLM, SLM, BIM, automation, IoT, and AI solutions to market. He's known for his ability to build and transform businesses, and for leading diverse teams to success.
Silke Sommerfeld
Area Vice President for Top Accounts
Silke Sommerfeld has worked in the IT industry for more than 30 years, gaining experience in industrial manufacturing, automotive, and engineering. She has expertise in CRM, supply chain management, IoT and manufacturing, always integrating business and IT knowledge.
Prior to becoming the Area Vice President for Top Accounts at Salesforce, she held roles at IBM, Oracle, and Amazon Web Services (AWS). With her deep understanding of different IT landscapes, she has consistently helped to bridge gaps between IT silos.
In her current role, she helps to shape the collaboration between Siemens and Salesforce. This collaboration has led to the integration of Siemens' Product360 and Salesforce's Customer360 product portfolios, driven by the belief that seamless processes deliver maximum business value to end customers.
She is enthusiastic about AI and its potential, particularly in automating business processes and enhancing productivity through the use of AI agents.