Accelerate aftersales success with customer focused servitization
Create new revenue streams with service lifecycle management
Most machine builders and OEMs are missing out on big revenue opportunities. At a time when manufacturers are using industrial machines and equipment longer than their intended lifecycle, service and maintenance become an additional source of revenue.
Growing a successful service operations comes with its own challenges, but a comprehensive service lifecycle management solution that connects product knowledge and the full customer story can optimize service-related processes, improve the customer experience and grow new revenues.
This webinar brings together the manufacturing experience of Siemens and the customer service knowhow of Salesforce to discuss the value of a customer-centric servitization approach to business.
Register for the webinar to discover new ways to accelerate aftersales growth and success.
Vorstellung der Referenten
Dominique Gilles
Portfolio Development Service Lifecycle Management
Dominique Gilles joined Siemens in early 2024 to lead Teamcenter Service and Asset Lifecycle Management solutions where he is focused on helping manufacturers of all kinds unlock new revenue streams through improved and more efficient service solutions.
Prior to joining Siemens, Mr. Gilles was a part of Salesforce, starting out as a sales director and worked his way up to Regional Vice President. During his 15-year tenure, he helped launch products and build sales and consulting channels across Europe.
Nanda Chitrala
Senior Director of Industries Solutions & Product Strategy
Nanda Chitrala has worked at Salesforce for just under a decade and currently serves as the Senior Director of Industries Solutions and Product Strategy. He is responsible for driving industry solutions & product go-to-market strategy for manufacturing cloud & automotive cloud across the Americas, Japan and APAC regions. Mr. Chitrala works as an industry advisor, helping customers develop product roadmaps based on their needs.
Before joining Salesforce, he played multiple architect roles at a manufacturing company and worked as a web, performance and systems engineer at Tata Consultancy Services in India. Throughout his career, he has focused on business transformation, technology planning, enterprise roadmaps and execution, and fostering business and revenue growth within global Fortune 500 multinational corporations.
Aly Pinder Jr.
Research Vice President, Worldwide Aftermarket Services Strategies
Aly Pinder Jr. is the Research Vice President, Aftermarket Services Strategies at IDC where he leads the research and analysis of the service and customer support market for the manufacturer. This includes topics like field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
Mr. Pinder Jr. helps establishes a roadmap for organizations to better understand how technology can transform service and support functions to drive exceptional customer experiences and customer value, profitable revenue growth, and improved efficiency in the field.
Ashish Dubey
Business Development Teamcenter Service Lifecycle Management
Ashish Dubey is a Business Development consultant for Service Lifecycle Management (SLM) solution at Siemens Digital Industries Software. With over 16 years of experience, he has led business growth, sales and technical enablement, and the validation of Digital Twin solutions developed for OEMs.
Ashish has played a key role in expanding SLM adoption in APAC, driving strategic initiatives, and aligning pre-sales, Sales, R&D, and go-to-market strategies. His expertise spans PLM-based software, industrial automation, and data validation. Ashish has conducted growth workshops, technical demonstrations, and enablement sessions for global teams. He holds a Bachelor of Engineering in Electronics from the University of Mumbai.